Privacy Policy

Document Scope

This document aims to clarify the information policy for users of the Cashcom smartphone application about the mechanism of data collection and how to process it, in addition to the rights of users. Therefore, it must be read carefully by the user before starting to use the Cashcom application. Through the Cashcom application, information will be obtained from the user in addition to the information that will be collected automatically by the application. Cashcom is committed to protecting the user’s privacy, and this document explains how data is collected and used.

Public Policies

1. The Cashcom application does not record “visit loggers” known as (cookies) that aim to track how the application is used by its visitors or to find out whether the visitor has made previous visits or not.
2. When you register on the Cashcom application for the first time, this requires you to enter basic information about yourself, such as the customer’s name, personal phone number, and username. All this information is stored with us for use only when needed to complete your transactions. 
3. The user has the right to stop using the Cashcom application easily by uninstalling the application. In addition, the user can use the usual uninstallation processes that may be available as part of your mobile device or via an application market.
4. We will provide continuous updates to the Cashcom application to develop the protection procedures followed in light of the development of modern technologies, and all security measures will be taken to protect users’ information from potential security breaches. Therefore, the user must update the application if they are notified of this and must follow the protection procedures and preventive measures that are notified to them from time to time.
5. The Cashcom application does not save any audio recorded by the user on the company’s servers. 
6. By using the Cashcom application , you consent to us obtaining your information as described in this policy and as amended by us later for the purposes of developing the content of the app.
7. The Cashcom application may contain active links that take you to other sites, so the user must read the privacy policy of those sites, as we are not responsible for the contents of those sites.
8. There may be a need to amend the terms of this privacy policy or add new terms to it from time to time and for any reason, so you will be notified of those changes when we do so.

What Information Do We Collect

1. When you install the Cashcom application for the first time, access to a set of permissions is requested that enables the application to perform its work to provide the service in the best possible way.
2. Cashcom automatically collects the following information: Unique device identifier for mobile devices, mobile operating system.
3. The Cashcom application collects the following data from the user for the purpose of developing the system: 

1. Crash data: such as Breakdown Records
2. Performance data: such as running time, suspend rate and power consumption
3. Other diagnostic data: Any other data collected for technical diagnostic measurement purposes

1. The Cashcom application accesses the location and photos for the purpose of identifying the nearest agents to the user and to allow the user to attach a personal ID photo to the Cashcom application. 
2. The Cashcom application saves documents, such as the profile on the company’s servers permanently.

How We Use the Information We Collect

1. Information collected from the Cashcom app is disclosed by law only when requested by law enforcement authorities.
2. Cashcom may share user profile information with third parties for technical purposes that enhance the functionality of the application.
3. When user data is collected through the Cashcom app, whether it is during the registration phase or during active use of the app, this process is done with the primary goal of improving the app to improve the overall user experience. It is important to note that Cashcom adheres to the highest standards in protecting user privacy.
4. We collect customer data to manage our relationship with customers, target marketing, and develop products and services according to customer preferences.

Your Right to Submit Complaints:

 The customer has the right to file a complaint about how personal data is handled and to contact Cashcom directly.